How to Use This Site

When logged into your Account on the Gators website, you'll see the following options when you choose "Account" at the top left of the site.

Participants: Allows you to add participants (players) that will be associated with the account, as well as edit details for those participants.

Teams: This tab shows your assigned teams. Clicking on the team will take you to the team page.

Volunteer: Here you can sign up for volunteer events your organization has added, if they exist. 

Billing: The Billing section of your Account allows you to view your balances/payments and update your payment methods on file.

Settings: Here you can update your account name, phone number, email address and password.

Notifications: Sets email notifications for games and practices. Ensure you have these selected to receive all communications.

Accounts are registered Crossbar users who have access to a player's information, have the ability to modify and register the player, and will receive email correspondence for the player. We recommend that all parents/guardians who will be bringing the player to practice or games be added to that player by following the instructions below.

Adding a new user account (such as an additional parent or even one for the player) is easy and you can add as many accounts as you need. It is important to remember that these instructions must be completed by a user account that already has access to the participant.

1. Log in to the Gators website using the same email address. This must be done on the website, not the mobile application.
2. Click Account in the top left navigation. (click the menu expand button at the top right if you are accessing the website from a mobile device).
3. Click on the participant in question to view their profile.
4. Once on the player profile, click '+ Add' in the accounts section at the top.
5. Enter the user's email address. If the user already has an account, they will be added immediately. If the user does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number. The user will be added once they have created their account.
6. Accounts associated with the child can check to see who has been added by following steps 1 thru 3 at any time.

Need to add more than one? Refresh the page and you can add another.

All registered Crossbar users will have access to the Crossbar mobile application on both iOS and Android. After you’ve downloaded the app from the Apple App Store or Google Play, you can log in with the same user account you use with the HHHA website. Once logged in, you’ll be able to see your player’s Team(s) and schedule. 

If you do not see your teams showing, you may need to be granted access to your player’s profile by the primary account who registered your player.

Team Chat

The Crossbar mobile app features a team chat. The team chat is a great way to communicate with the team on the go. This is a separate messaging system from the "Team Feed" found on each team page, which sends an email to all associated accounts. Only those who have downloaded and installed the app on their mobile device will receive team chat notifications.

To sync your calendar to your personal device from the Gators website, first ensure you are logged in, then navigate to the Family Calendar at the top left of the site.

From there, you'll see the full calendar of events for all of your teams or participants, with the option at the top right of the screen to download a Calendar Feed:

Selecting the Calendar Feed will bring you to a menu, where you can follow specific instructions for ensuring you download the Family Calendar to your preferred calendar:

Still have questions? For troubleshooting tips go to https://help.crossbar.org/article/771706/setting-up-your-family-calendar